Thursday, February 19, 2009

Road toll operator harasses swedes


The norwegian road toll operator Fjellinjen AS runs several road toll booths in Norway, most of them fully automated (meaning they take a picture of every car, and save this together with information about the car owner, creating quite a nice lite archive that has even been used by the police in tracking criminals, and by nosy spouses who want to see who has been in the car together with their husband at a given time - an ever expanding orwellian nightmare, basically).

Lately even more of Fjellinjen's toll booths have been automated, causing an interesting issue. Since this poor excuse of a company insists on spending money tracking down foreign cars and sending invoices of 15 NOK out of the country (where postage alone exceeds the amount on the invoice), there's the obvious, and probably well known, risk of mixing up licence plates from different coutries. Polish licence plates, for instance, are practically identical to the norwegian ones. And lithuanian licence plates are identical to the swedish ones.

Because of this, Fjellinjen has been harassing swedish motorists, demanding payment for cars that have never even been to Norway. Now, instead of dealing with this problem in a proper way, by simply not pursuing ridiculously small claims abroad, Fjellinjen continues to send out their "spam mail" (invoices) throughout Europe, and insists that all motorists who feel wrongfully debited should try to contact them to sort it out. They will do nothing to solve this mess themselves.

Personally, I don't understand why the swedish authorities allow Fjellinjen direct and automated access to information about car owners, facilitating this ridiculous spam operation from a company that time and again has proven to be all but serious? Block this access immediately, and problem solved.

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